Werken in de regio Heerlen

Vind hier de vacature die bij je past

zoeken

Vacatures zoeken

Deze vacature is niet meer vacant: Senior Customer Service Representative

Werkgever:Flexibility
Plaats:Heerlen

Oorspronkelijke vacature omschrijving:

Do you love helping people? Are you customer focused and do you have strong organization and communication skills? Do you also like to travel? Then this job might be the right fit for you! In the position of Senior Customer Service Representative you’ll combine two roles. You’ll fulfill the job of Customer Service Representative for our customers. You’re also the first point of contact for the Customer Service Representatives team (1 in the Netherlands, 3 in France).

What a workday looks like:

You provide excellent Customer Service towards customers in order to exceed their expectations. You also coordinate and support the Customer Service Representatives team in providing excellent Customer Service. During the day you are responsible for managing the complete sales order process accurately. You proactively progress customer requests with the relevant departments and support the local sales team.

Furthermore you can:

  • Respond quickly to customer queries
  • Update the CRM and ERP system with relevant information, such as received machine contracts/total machine placements
  • Make sure (all) orders are shipped on time
  • Look for opportunities to improve internal and external customer satisfaction
  • Develop, evaluate and supervise a team of customer service employees

Who are we looking for?

Do you have 6 years of experience in Customer Service and Sales Order Management? Do you also have excellent knowledge of ERP system SAP and MS Office? Fantastic!

You also have:

  • Intermediate or higher vocational education (MBO+/HBO level)
  • The ability to work in a pressured environment

Are you also able to contribute to business growth? Do you speak English and French fluently? Then you are the ideal candidate for this position. We’d love to hear from you!

What our client offers:

You are going to work in an international, growing organization, in which you occasionally have to travel to France. It’s an independent and self-starting position, but in an enthusiastic team. Our client offers you a fulltime job (32-40 hours per week), an extensive introduction program and good employment conditions. Such as 24 days off, a good pension scheme and training and development opportunities. The salary is between € 2,737 and € 3,318 gross per month. Are you interested in this position? Please let us know! You can reach us by phone 046-207 70 10 or by email zuidlimburg@flexibility.nl