Oorspronkelijke vacature omschrijving:

Recruitment profile

ACIST Medical Systems, a Bracco Group company, is a pioneering interventional and diagnostic technology company with a portfolio of advanced products, including the world’s Rapid FFR and High Definition IVUS systems. ACIST is also a global market leader in advanced contrast imaging systems for cardiovascular angiography.

At every level of our operations, we are focused on our shared vision to be a leading provider of innovative diagnostic and interventional products and services that enable the interventionalists and their clinical team in providing superior patient care.

We are an international company with products in over 45 countries, providing high quality systems and award- winning customer support across the globe. ACIST employs over 300 people worldwide working from our corporate HQ in Minnesota, our Asian offices in Shanghai and Tokyo, our European HQ and Service & Distribution Center in Heerlen (Netherlands). We have a well-established global distribution network and direct Sales & Clinical Teams in the USA, Germany, France, UK and the Benelux.

We care as much about our employees as we do our patients.? Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way. ?Each member of the ACIST team has the?power to make a difference….?every day!?

Customer Service Specialist (EMEA)

Position Summary:

We are looking for a Customer Service Specialist. You will be working in a team of 16 other

Customer Service Specialists / Administrators / Team Leads and Customer Service Manager.

You will also be working closely with other departments as Logistics, Technical Service, Quality and Finance.

Primary Duties and Responsibilities:

• Helpdesk for technical and general support and first point of contact for customers in EMEA area (Europe, Middle East and Africa) mainly by e-mail.
• Managing service calls and resolving complaints as the case owner and being proactive in recommending solutions. Execution with all related administrative duties
• Handling and managing quotes.
• Provide support to the Sales, Clinical teams, and Distributors in EMEA area.
• Coordinate and work with Third Party Service Providers
• Administrative processing of service, customer, and product data
• Support order processing.
• Participates in projects.
• Assure adherence to the environmental management system requirements e.g. ISO14001. ?

Required Skills:

Minimum:

• 3 years’ experience on customer service - administrative tasks, preferably in an international company.
• Basic Technical understanding.
• Work experience in the medical device sector is a pre.
• Preferably good knowledge of working with SAP.
• A good working knowledge of Microsoft Excel.
• Excellent administrative skills.
• Excellent communication skills in writing and verbally.
• Knowledge of English, (near) native, is mandatory.
• Ability to work in a dynamic and stressful environment.
• Ability to work with deadlines.
• Patience in handling tough cases and complicated issues.
• Ability to prioritize, multitask and pay attention to the small details.
• You have a high sense of responsibility, are pro-active and can work independently.
• Team player

Education (minimum):

Education on MBO+ level / HBO.

Job Location:

Heerlen

Position Type:

Full-Time (40 hours)

We Offer:

Competitive salary

Excellent benefits

Great place to work

Healthy work environment

To learn more, visit our website: www.acist.com

You can share your resume with Silvie Swillens at Silvie.swillens@bracco.com