Oorspronkelijke vacature omschrijving:

ACIST Medical Systems, a Bracco Group company, is a pioneering interventional and diagnostic technology company with a portfolio of advanced products, including the world’s Rapid FFR and High Definition IVUS systems. ACIST is also a global market leader in advanced contrast imaging systems for cardiovascular angiography. At every level of our operations, we are focused on our shared vision to be a leading provider of innovative diagnostic and interventional products and services that enable the interventionalists and their clinical team in providing superior patient care. We are an international company with products in over 45 countries, providing high quality systems and award- winning customer support across the globe. ACIST employs over 300 people worldwide working from our corporate HQ in Minnesota, our Asian offices in Shanghai and Tokyo, our European HQ and Service & Distribution Center in Heerlen (Netherlands). We have a well-established global distribution network and direct Sales & Clinical Teams in the USA, Germany, France, UK and the Benelux. We care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way. Each member of the ACIST team has the power to make a difference…. every day! Customer Service Specialist France

Position Summary

We are looking for a Customer Service Specialist. You will be working in a team of 14 other Customer Service Specialists / Administrators / Team Leads and Customer Service Manager. You will also be working closely with other departments as Logistics, Technical Service, Quality and Finance.

Primary Duties and Responsibilities

• Helpdesk for technical and general support and first point of contact for customers in EMEA.
• Managing service calls and resolving complaints as the case owner and being proactive in recommending solutions. Execution with all related administrative duties
• Handling and managing quotes.
• Provide support to the Sales and Clinical teams for the French market
• Coordinate and work with Third Party Service Providers
• Administrative processing of service, customer and product data, as well as invoicing with a high level of accuracy.
• Support in order processing.
• Participates in projects.
• Assure adherence to the environmental management system requirements e.g. ISO14001.

Required Skills

Minimum:

• 3 years’ experience on customer service - administrative tasks, preferably in an international company.
• Basic Technical understanding.
• Work experience in the medical device sector is a pre.
• Preferably good knowledge of working with SAP.
• A good working knowledge of Microsoft Excel is pre.
• Excellent administrative skills.
• Excellent communication skills in writing and verbally.
• Knowledge of French language, (near) native, is mandatory
• Ability to work in a dynamic and stressful environment.
• Ability to work with deadlines.
• Patience in handling tough cases and complicated issues.
• Ability to prioritize, multitask and pay attention to the small details.
• You have a high sense of responsibility, are pro-active and can work independently.
• Team player

Education (minimum):

• Education on MBO+ level / HBO.

We Offer

• ACIST year contract.
• Competitive salary.
• Excellent benefits.
• Great place to work.
• Healthy work environment.
• Job Location: Heerlen.
• Position Type: Full-Time (40 hours).

ACIST’s culture fosters innovation, authenticity and drive. You will work together with colleagues from different countries on various projects and will have the power to make a difference by contributing to healthcare and the wellbeing of patients. To learn more, visit our website: www.acist.com You can share your resume with Silvie Swillens at Silvie.swillens@bracco.com , until February 11.